FAQs

The Event

Entrances for Daytime Event & After Dark 

Once you arrive at the Austin Ice Cream Festival, enter the lane according to your ticket type. Options are:

  • ZIP FAST FREEZE ENTRANCE: ZIP Fast Freeze ticket holders can enter starting at 9am for the Daytime session, or 5:30pm for the After Dark session via our exclusive ZIP Entrance. The ZIP Entrance is located on Chicon Street, just right of the main admission entrance. Look for appropriate ZIP Entrance signage.
  • MAIN ENTRANCE: Entrance nightly for all prepaid General Admission guests located on Chicon & Jesse E. Segovia Streets, starting at 10am for the Daytime session, or 6pm for the After Dark session.
  • ADA ENTRANCE: There is a special designated ADA lane at the main festival entrance at Chicon & Jesse E. Segovia Streets for patrons allowing extra space and entry. Look for the wheelchair signs above the entrance lanes or ask a volunteer to direct you to the appropriate area.
  • HOSPITALITY ENTRANCE: Hospitality Entrance is located on Jesse E. Segovia Streets. Hospitality ticket required for access at this gate.

Dates, Times, Location

The 12th Annual Austin Ice Cream Festival will be held on Saturday, June 23, 2018, rain or shine, at Fiesta Gardens tucked on the shores of Town Lake at 2101 Jesse E Segovia Street in Austin, TX 78702. Austin Ice Cream Festival Daytime event will run from 10am - 3pm (ZIP ticket holders may enter early at 9am). After Dark at Austin's Ice Cream Festival opens the park back up from 6pm - 10pm for the general public (with ZIP guests entering early at 5:30pm).

** Please note in order for you to maximize your Austin Ice Cream Festival experience and tasting adventure, we will close the festival entry gates at 2:30pm and 9:30pm.

Entry Times

DAYTIME EVENT:

Daytime admission begins at 9:00am for ZIP Fast Freeze guests, and at 10:00am for General Admission ticket holders.

Austin Ice Cream Festival Daytime event will end promptly at 3:00pm for all guests. (Note: Festival gates will close at 2:30pm for the Daytime event).

AFTER DARK at Austin's Ice Cream Festival:

Gates for After Dark at Austin's Ice Cream Festival will open at 5:30pm for After Dark ZIP Fast Freeze guests, and at 6:00pm for After Dark General Admission ticket holders.

After Dark at Austin's Ice Cream Festival will end at 10pm for all guests. (Note: After Dark entry gates will close promptly at 9:30pm).

Double Scoop GA & Double Scoop ZIP guests - Please note that Fiesta Gardens will close to the public from 3pm - 5:30pm and Daytime attendees must exit the park at 3pm, but are welcome to rejoin us at the park for After Dark at Austin's Ice Cream Festival, featuring our headlining concert and evening festivities again at 6pm (5:30pm for ZIP).

Ticket Types

We have several sweet ways to enjoy the fest: General Admission, ZIP Fast Freeze (your VIP experience) for both Daytime and After Dark events.

Children 6 and under are complimentary with a ticketed adult. *Additional service charges and taxes may apply.

DAYTIME - General Admission Pass ($15*):

  • Entry into the event through the main gates starting at 10am for all day frozen treat fun until 3pm
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Access to contests plus all day fun and games
  • Event re-entry up until 2:30pm

DAYTIME - ZIP Fast Freeze Pass ($25*):

This is your VIP experience at the fest. Your ZIP experience also includes:

  • Entry at 9am (1 hour before GA) through separate ZIP Fast Freeze entrance for frozen treat fun until 3pm
  • Access to air-conditioned lounge area with indoor bathrooms
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Event re-entry up until 2:30pm

AFTER DARK - General Admission Pass ($35*):

More of a night owl? Grab a spot for a classic Summer concert in the park while you enjoy frozen and savory treats!

  • Entry into the event through the main gates starting at 6pm for evening frozen treat fun until 10pm
  • Admission to the After Dark concert featuring headlining musicians
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Access to contests, fun and games

AFTER DARK - ZIP Fast Freeze Pass ($50*):

VIP access to the After Dark festivities and concert! After Dark ZIP ticket includes:

  • Entry at 5:30pm (30 minutes before GA) through separate ZIP Fast Freeze entrance for frozen treat fun until 10pm
  • Access to air-conditioned lounge area with indoor bathrooms
  • VIP Admission and VIP viewing access to the After Dark oncert featuring headlining musicians
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Access to contests, fun and games

Double Scoop - General Admission ($45*):

This is your ultimate combo ticket. A Double Scoop General Admission pass allows entry to both Daytime and After Dark events so you can enjoy scream for ice cream all day and night! A Double Scoop GA ticket includes:

  • Entry into the festival through the main gates starting at 10am for Daytime frozen treat fun until 3pm, as well as entry again at 6pm for our After Dark session rocking the night until 10pm
  • Two Sampling Passbooks, one for Daytime and one for After Dark, redeemable for up to 20 one (1) sample from each of our dedicated Frozen Treat Partners vendors
  • Access to crazy contests plus all day fun and games
  • Admission Access to the After Dark concert featuring headling musicians
  • Daytime Event re-entry up until 2:30pm, and After Dark event re-entry up until 9:30pm

Double Scoop - ZIP Fast Freeze ($67.50):

Can't decide on VIP fun for the day or night? A Double Scoop ZIP pass allows entry to both sessions events so you can enjoy scream for ice cream all day and night! A Double Scoop ZIP ticket includes:

  • Exclusive entry into the festival through the special ZIP gate starting at 9am (one hour before the general public) for Daytime frozen treat fun until 3pm
  • Special Exclusive entry again at 5:30pm (30 minutes before the public) for our After Dark session rocking the night until 10pm
  • Two Sampling Passbooks, one for Daytime and one for After Dark, redeemable for up to 20 one (1) sample from each of our dedicated Frozen Treat Partners vendors
  • Access to crazy contests plus all day fun and games
  • VIP Admission and VIP viewing access to the After Dark concert featuring headlining musicians
  • Daytime Event re-entry up until 2:30pm, and After Dark event re-entry up until 9:30pm

Pet Policy

Austin Ice Cream Festival Daytime Event, from 10am-3pm, is Dog Friendly! Friendly dogs, on a leash, are welcome during the day at the Austin Ice Cream Festival. Please make sure to bring bags to clean up after your pet's waste. No exotic, dangerous, aggressive or unleashed/unattended pets will be permitted at the discretion of festival Staff & Security.

Dogs and other pets are NOT permitted into the park during After Dark at Austin's Ice Cream Festival. While we are dog and pet lovers, we ask that you keep your pups at home during the After Dark event as delicate pup ears and loud music do not mix.

Age Policy

Austin Ice Cream Festival is family friendly and all ages are welcome, however event tickets are required for all guests ages 7 and over. Children 6 and under receive free festival entry with a ticketed adult. Note: Festival Sampling Passbooks are only available to ticket holders, not free entrants.

Walking

The Austin Ice Cream Festival and After Dark are an outdoor, walking event. No vehicles will be permitted in the festival grounds. The average fest-goer may walk about 2.5 miles during their visit to the, including the walk to/ from the parking areas. The festival site terrain is a mix of grass, cement, and asphalt. Grounds could get muddy from inclement weather. Please take considerations when choosing footwear for the day.

Outside Food & Beverage

Each person is allowed to bring one (1) factory sealed bottle of water per person; otherwise, food, beverages (including alcohol) and more are for sale inside. No glass bottles are permitted on the festival grounds.

Stay Informed / Newsletter

Sign up today to get important announcements about the 12th Annual Austin Ice Cream Festival schedule, entertainment, and events, as well as advance access to future special opportunities! For real-time updates and to connect to thousands of other ice cream fans, like us on Facebook and follow us on Twitter and Instagram. Sign up with the form on our homepage: https://austinicecreamfestival.com/

Games

Dunk tank; rock wall; bubble zone; water gun target practice; pedestal joust; yard games; contests: Best of ATX Frozen Treats contest - celebrity judged and Fan Favorite divisions, 5 divisions ice cream eating divisions and more!

Restrooms

Portable restrooms (including accessible portables) will be available throughout the park. ZIP Fast Freeze pass holders also have access to an air-conditioned Fast Freeze Lounge area with premium bathrooms.

Recycling

Austin Ice Cream Festival will have measures in place to keep the festival green and clean. We are committed to preserving the environment through waste prevention and recycling. Look for recycling bins and help us keep Fiesta Gardens clean for future generations to enjoy.

Ticketing

Yeti Rambler Redemption

Commemorative Austin Ice Cream Festival YETI 10oz. Lowball Ramblers will be offered for $30 online starting on May 16, at 10am CST and remaining quantities may be available for purchase onsite at Fiesta Gardens. Quantities are limited, so we suggest you purchase your commemorative YETI item ahead of time, online. This limited edition item can be redeemed from the YETI display [just inside the ZIP entrance at the Fest.] If purchased ahead of time, online, please have your pre-paid ticket handy for YETI Rambler redemption.

General Ticket Info

Every Austin Ice Cream Fest Pass purchase includes entry to the event as well as a Sampling Passbook to redeem for up to 20 different tasting samples from our curated vendors and Frozen Treat Partners.

All festival passes also include:

  • Access to drool-worthy assortment of for-purchase sweet & savory snacks from additional food vendors.
  • Access to an assortment of family-friendly activities.
  • Opportunity to take part in a dose of friendly competition—ice cream eating, frozen treat making and popsicle stick sculpture contests for all ages.
  • Plus, even get a chance to tell us your Fan Fave Flave in the “Best of ATX Frozen Treats” contest. Vote for your favorite flavor from our sampling vendors and dedicated Frozen Treat Partners.

Ticket Types

We have several sweet ways to enjoy the fest: General Admission, ZIP Fast Freeze (your VIP experience) for both Daytime and After Dark events.

Children 6 and under are complimentary with a ticketed adult. *Additional service charges and taxes may apply.

DAYTIME - General Admission Pass ($15*):

  • Entry into the event through the main gates starting at 10am for all day frozen treat fun until 3pm
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Access to contests plus all day fun and games
  • Event re-entry up until 2:30pm

DAYTIME - ZIP Fast Freeze Pass ($25*):

This is your VIP experience at the fest. Your ZIP experience also includes:

  • Entry at 9am (1 hour before GA) through separate ZIP Fast Freeze entrance for frozen treat fun until 3pm
  • Access to air-conditioned lounge area with indoor bathrooms
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Event re-entry up until 2:30pm

AFTER DARK - General Admission Pass ($35*):

More of a night owl? Grab a spot for a classic Summer concert in the park while you enjoy frozen and savory treats!

  • Entry into the event through the main gates starting at 6pm for evening frozen treat fun until 10pm
  • Admission to the After Dark concert featuring headlining musicians
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Access to contests, fun and games

AFTER DARK - ZIP Fast Freeze Pass ($50*):

VIP access to the After Dark festivities and concert! After Dark ZIP ticket includes:

  • Entry at 5:30pm (30 minutes before GA) through separate ZIP Fast Freeze entrance for frozen treat fun until 10pm
  • Access to air-conditioned lounge area with indoor bathrooms
  • VIP Admission and VIP viewing access to the After Dark oncert featuring headlining musicians
  • One Sampling Passbook redeemable for up to 20 samples at our dedicated Frozen Treat Partners
  • Access to contests, fun and games

Double Scoop - General Admission ($45*):

This is your ultimate combo ticket. A Double Scoop General Admission pass allows entry to both Daytime and After Dark events so you can enjoy scream for ice cream all day and night! A Double Scoop GA ticket includes:

  • Entry into the festival through the main gates starting at 10am for Daytime frozen treat fun until 3pm, as well as entry again at 6pm for our After Dark session rocking the night until 10pm
  • Two Sampling Passbooks, one for Daytime and one for After Dark, redeemable for up to 20 one (1) sample from each of our dedicated Frozen Treat Partners vendors
  • Access to crazy contests plus all day fun and games
  • Admission Access to the After Dark concert featuring headling musicians
  • Daytime Event re-entry up until 2:30pm, and After Dark event re-entry up until 9:30pm

Double Scoop - ZIP Fast Freeze ($67.50):

Can't decide on VIP fun for the day or night? A Double Scoop ZIP pass allows entry to both sessions events so you can enjoy scream for ice cream all day and night! A Double Scoop ZIP ticket includes:

  • Exclusive entry into the festival through the special ZIP gate starting at 9am (one hour before the general public) for Daytime frozen treat fun until 3pm
  • Special Exclusive entry again at 5:30pm (30 minutes before the public) for our After Dark session rocking the night until 10pm
  • Two Sampling Passbooks, one for Daytime and one for After Dark, redeemable for up to 20 one (1) sample from each of our dedicated Frozen Treat Partners vendors
  • Access to crazy contests plus all day fun and games
  • VIP Admission and VIP viewing access to the After Dark concert featuring headlining musicians
  • Daytime Event re-entry up until 2:30pm, and After Dark event re-entry up until 9:30pm

ZIP Fast Freeze Entry Time

DAYTIME EVENT ZIP GATES OPEN AT 9AM *

AFTER DARK ZIP GATES OPEN AT 5:30PM *

ZIP Fast Freeze Pass guests guests are welcome to enjoy the Austin Ice Cream Festival and After Dark at any time when the event is open to ZIP. However, to maximize your experience, we recommend taking advantage of the expedited exclusive entry time at 9am for the Daytime session, one hour before gates open to the general public. Or ZIP entry beginning at 5:30pm for the After Dark session, 30 minutes before the public.

No matter when you arrive, you will still be able to enjoy other ZIP Fast Freeze Pass amenities such as:

  • Entry via an exclusive ZIP Fast Freeze gate
  • Access to air-conditioned Fast Freeze Lounge area with premium bathrooms, private ZIP bar, comfortable seating and shade!
  • One Sampling Passbook redeemable for up to 20 one (1) sample at each of our dedicated Frozen Treat Partners vendors.

*Please Note: Entry gates will close at 2:30pm for the Daytime event and at 9:30pm for After Dark. So, please plan ahead accordingly.

Ticket Refund Policy

All ticket sales to the Austin Ice Cream Festival (General Admission, ZIP Fast Freeze Pass, After Dark GA and After Dark ZIP) are FINAL, and are nonrefundable and nonexchangable. Barring any extreme weather, lighting, or city park closures, the Austin Ice Cream Festival is RAIN or SHINE. Tickets for outdoor events are purchased at risk of inclement weather. Your event ticket is a revocable license for the event date/time listed on the front. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering the facility are subject to search for contraband, alcohol, controlled substances, weapons, firearms, fireworks, or other prohibited items, and subject to confiscation. Ticket user assumes all risks of personal injury incidental to the event, whether occurring before, during, or after the event. Ticket purchaser/user bears all risks, including cancellation of the event. Tickets lost or stolen cannot be replaced. The resale or attempted resale of this ticket at a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of Management. Ticket user consents to the Management’s use of the ticket user’s image or likeness incidental to any video display, transmission or recording of the event. Exotic, dangerous, or aggressive pets will not be permitted at the discretion of Fest Security & Staff and refunds will not be issued for their owners.

Ticket Delivery

Event passes will be sent via PDF attachment along with your order confirmation and receipt from our ticketing partner, Ticketbud. Please have this email handy and pull up the attachment to display the event entry passes on your smart phone (or print the attachment and bring with you) to present to Austin Ice Cream Festival gate staff upon arrival for assistance. Entry passes will be scanned for validation and event admission, and Sampling Passbook redemption.

Can't find them, having trouble printing, or not sure if you have an Ticketbud account? The easiest way to get your tickets is to find your email order confirmation; tickets are usually attached as a PDF file you can print. You can also log into Ticketbud at https://www.ticketbud.com, and click on the "My Tickets" page within your account. If you need further assistance, please email info@austinicecreamfest.org and a Ticketbud customer service member will follow up with you directly.

Does it matter that the name on the ticket is different than who's attending?

That is totally okay! The name on the ticket does not need to match the actual guest in physical attendance.

Sample Passbook Redemption

Sampling Passbooks will be issued at the festival box office upon arrival and upon ticket scanning. Sampling Passport is included with paid admission and allows for the redemption of up to 20 samples from each participating vendor. Sampling Passports are not required to enjoy food/beverage/activities at Austin Ice Cream Fest ~ vendors will also accept cash/credit. Sampling Passports may however, allow you to enjoy special flavors/offerings. No cash value or refunds issued for any unused samples. Children 6 and under do not receive a sample passport with their complimentary admission, but will require a sample tickets to receive frozen treat samples. (Double Scoop GA and Double Scoop ZIP tickets include 2 Sampling Passbooks.)

How do I purchase tickets in advance?

Austin Ice Cream Fest tickets can be purchased thru our website, austinicecreamfestival.com/tickets or thru or official ticketing partner, Ticketbud, beginning May 16th at 10am CST. Please be aware when considering tickets from any other website or source. We strongly discourage guests from purchasing tickets thru StubHub, Craigslist, and other ticket resellers and partners, as they are often invalid, and buyer beware. Only tickets thru austinicecreamfestival.com and Ticketbud are 100% guaranteed. We encourage you to purchase tickets in advance as opposed to at the event to be sure you don’t miss and to avoid long admission lines.

Discount Pricing / Military / Students

We are grateful for the service of our Military and First Responders, however, there is no military, senior, or student discount pricing available. All guests over 7 years old require a ticket. Pricing is $15 for General Admission starting at 10am, or $25 for ZIP starting at 9am, and After Dark general admission for $35 starting at 6pm with $50 ZIP ticket holders starting at 5:30pm. Children 6 and under receive free admission.

Did my order go thru?

Not sure if your order went through? All you have to do is log into your Ticketbud account or enter the email address you used to register here. You can check to see that your order went through successfully on the Tickets page when logged in. Or search for a confirmation email from "Ticketbud" or "WePay".

Credit card statement?

Austin Ice Cream Fest ticket purchases will most likely appear on your credit card statement referencing "Ticketbud", our online ticketing partner. The way the charge appears on your statement can vary if the purchase was made online or on-site at an event. If the ticket purchase was made online through our website or onsite at the Box Office, the charge on your statement typically includes one or more of the following references: "WEPAY", "TICKETBUD", "MELTING CONE" or "AUSTIN, TX."

Can I change my order?

All sales are final and there are no changes, exchanges, order cancellations, or refunds issued.

Can I purchase tickets at the door?

Absolutely! However, quantities of each ticket type are limited, so we suggest you purchase early, online to guarantee entry. We plan to sell remaining ZIP and General Admission gate tickets onsite at the Austin Ice Cream Festival Box Office on the day of the event. The AICF Box Office will be located at the intersection of Chicon & Jesse E. Segovia Streets, just across from the main entrance. Cash and credit will be accepted. Box Office hours are 9am to 3:00pm on Saturday, June 23, 2018 and opening again from 5:30pm - 10:00pm on the same evening.

ADA Access

ADA Accessible

The Festival grounds are wheelchair accessible, but please be aware that this is an outdoor event situated in a park over natural terrain. If it should rain, there may be mud in some places.

ADA Access

AICF invites all ice cream enthusiasts to enjoy the fest, including guests with disabilities. The Austin Ice Cream Fest's access program includes: parking, entry, and restrooms.

Wheelchairs

Please note the festival does not provide wheelchairs for rent or loan. We also do not provide personal care, golf cart rides, or push service. Please plan ahead and bring attendants if needed. Please make arrangements in advance if a wheelchair is needed. Wheelchairs, power wheelchairs and three or four-wheeled scooters are allowed for use by Patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.

Access Center

Our Access Center services include, but not limited to: Answers to questions specific to the Access Program Information relevant to our patrons with disabilities

ADA Restrooms

ADA portalets are placed in each restroom location.

ADA Entry

There is a special designated ADA lane at the main festival entrance for patrons allowing extra space and entry. Look for the wheelchair signs above the entrance lanes or ask a staff member to direct you to the appropriate area.

ADA Parking

Limited ADA Parking located at the West side parking lot on Chicon, north of Fiesta Gardens on a first-come, first-serve basis. In order to access ADA parking, vehicles must display a state-issued handicapped plate or placard and the person to whom the placard or plate is issued must be present in the vehicle. Follow map on parking pass to the traffic check point, then follow staff instruction and signs to designated ADA parking area.

Getting There

Shuttles & Parking

There will not be any official parking, shuttles, or transportation service to/from the fest. Please make independent travel/parking accommodations

Parking

There is no designated event parking. Parking is available around Fiesta Gardens and Lady Bird Lake at no cost, but it is limited and first-come, first-served. Parking is available on the streets around and surrounding Fiesta Gardens. We especially encourage attendees to try and park WEST of the venue if at all possible to avoid the neighborhood. West of the venue there is parking on both sides of the street on Comal immediately West of Martin Middle School. Martin Middle School has lots on the North side and at the intersection of Comal and Nash Hernandez St. There is also a lot on the Northeast corner of Martin Middle School. Heading East on Nash Hernandez Blvd from Comal St. there is parking on one side of the road on the lower and upper sections of the road, and to the end of Nash Hernandez Blvd. Further West from the venue Waller Street has parking as well. If you park in the blocks surrounding the venue on Riverview, Haskell, Holly or the cross streets like Chalmers, Chicon, Lynn and Anthony, keep in mind you are in a residential neighborhood. Street parking in the surrounding neighborhood is discouraged and may require permits. Please be respectful of the surrounding neighborhood. Pay attention to city signage and street parking guidelines, and please do not block driveways. City street and paid lot parking is available on a first-come-first-served basic surrounding the event. You should also plan to give yourself plenty of time to arrive to the Austin Ice Cream Festival and After Dark as downtown Austin traffic may be congested or delayed.

Plan Ahead

Austin Ice Cream Festival works closely with the City of Austin and surrounding neighborhoods to minimize the event’s impact on the community while maximizing the guest experience. However, we encourage you to give yourself extra time to arrive to the Austin Ice Cream Festival and After Dark as downtown Austin traffic may be congested or delayed.

Metro Bus or Rail

Cap Metro trip planner has directions from your location to the venue. Popular routes include:

  • Bus route 22: drops off at the RBJ Health Center west of Fiesta Gardens or East 2nd and Robert Martinez.
  • Bus route 17 Cesar Chavez Eastbound: drops off at East 2nd and Robert Martinez.

Driving Directions

Click here to get driving directions.

Bike or Walk

Live close by? Then take a stroll or a quick bike ride down to Fiesta Gardens to enjoy the day and frozen treats! Bike racks will be provided near main fest entrance. Please be sure to bring your own lock.

Taxis

There is a taxi drop off and pick up location near Fiesta Gardens and the Austin Ice Cream Festival main entrance at the intersection of Chicon & Jesse E. Segovia Streets. Cabs are unable to drop off closer to the entrance due to street closures and pedestrian traffic. There will not always be a queue of taxis to pick up guests , so we recommend calling a cab once you are nearing the end of your Ice Cream Fest visit and then return to the taxi drop-off zone for your return trip.

Ride Share

The ride share drop off will be located by Fiesta Gardens at the intersection of Chicon & Jesse E. Segovia Streets. Ride share pick up will be at the same location. Drivers are unable to drop off closer to the entrance due to street closures and pedestrian traffic, and they should be instructed thru their company to use this designate drop off and pick up location.

Entertainment Schedule

Can my band perform at the festival?

We are currently not taking any more 2018 inquiries. Lineup is complete.

Schedule & Performers

Detailed music lineup info can be found: https://austinicecreamfestival.com/music

Vendors / Food & Drink

I want to become a vendor

Vendor List

For list of participating savory and frozen treat vendors, please visit: https://austinicecreamfestival.com/treats-eats

Food & Drink Payment Info

Throughout the festival, you’ll find several areas offering a variety of local Austin flavors from your favorite restaurants, food trucks, and frozen treat brands. A Sampling Passbook is included with paid admission and allows for the redemption of up to 20 frozen treat samples from each participating vendor. Sampling Passbooks are not required to enjoy food/beverage/full-sized frozen treats at Austin Ice Cream Festival and After Dark - Frozen Treat, savory and beverage vendors will accept cash and credit for additional non-sample menu items.

Security & Safety

Security & Safety

The Austin Ice Cream Festival and producers work at the direction of the Austin Police Department and city officials to create safety and security plans that will provide all patrons high quality and safe experiences. The Austin Police Department maintains a command center within the Fest and provides police officers around Fiesta Gardens throughout the event. The Fest also provides supplemental security personnel to work with the Police Department to assist patrons. All guests and belongings may be searched when entering the event grounds.

Medical Services

Emergency medical staff will be available on site. If you need any assistance, look for a guest services help kiosk, a police officer, or Austin Ice Cream Festival staff member or volunteer.

Allowed & Prohibited Items

ALLOWED:

  • Friendly dogs on a leash (during the Daytime event, 10am-3pm)
  • Blankets
  • Umbrellas (small hand-held style)
  • Strollers
  • Small Wagons
  • Binoculars
  • Personal Handheld Walkie Talkies
  • Personal Cameras, including digital cameras, DSLR's with stock lenses, point-and-shoot cameras, and traditional film cameras
  • Chairs
  • One (1) factory sealed 20 oz. bottle of water

PROHIBITED:

  • Firearms of any kind
  • Other weapons of any kind
  • Exotic, Dangerous, or Aggressive Pets will not be permitted at the discretion of Fest Security & Staff
  • Unattended / Unleashed Dogs
  • Smoking or Vaping inside the festival grounds
  • Drones or any flying objects
  • Alcohol, Drugs, and other illegal substances
  • Coolers
  • Glass Containers
  • Skateboards, scooters, or personalized motor vehicles
  • Bicycles inside the Fest (bike racks and bike parking are available near the entrance)
  • Fireworks and other Explosives
  • Outside food and beverage (except 1 factory sealed 20 oz. water)
  • Unauthorized / Unlicensed Vendors

All guests and belongings may be searched when entering the event grounds. Any prohibited items will be confiscated and event entry may be denied at the discretion of APD or Festival Staff/Security.

Contests

What contests will take place?

Who is your Fan Favorite Frozen Treat?? Tell us in the “Best of ATX Frozen Treats” contest! Vote for your favorite frozen treat sampler from our participating frozen treat vendors and help us crown the "Best Frozen Treat in Austin." More information regarding available contests, guidelines, and deadlines will be coming soon.

Media

Photo Policy

Cameras are welcome to capture the fun of you and your friends & family at Ice Cream Fest! #scoopsforall An official festival photographer will be documenting the festival as well, and your image may be used in future promotional materials. Smile for the camera!

For other media inquiries, please contact please contact the team at Juice Consulting:

Heather Wagner Reed: heather@juiceconsulting.com

Madison Snelling: madison@juiceconsulting.com

Contact Us

We're happy to answer any questions you may have about the 12th Annual Austin Ice Cream Festival! For ticket questions or general event inquiries not addressed here, please email info@austinicecreamfestival.com and we'll get back with you as soon as we can.